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Introduction to Service Contracts

This web-based, self-paced course can be accessed through the Procurement U Learning Management System (LMS).

Click here for the course syllabus.

Delivery Method: Web Based Training (WBT) – Self Paced
Contact Hours: 2

Registration: FREE as part of Procurement U Gives Back Program.

This course is designed to help current public procurement professionals understand the role and use of contracts for services.

This will include covering the purpose and distinguishing elements of service contracts in a public procurement environment. Furthermore, learners will explore the process for developing service contract specifications and statements of work. The course will also mention common challenges faced in the development and administration stages. Finally, strategies for resolving these potential issues will be presented.

Suggested Audience:

Procurement Assistants (administrative support, warehouse inventory manager, warehouse inventory support staff) and buyers (entry-level buyers, intermediate buyers)


To provide procurement officers with an understanding of the fundamental concepts of the use of service contracts in state procurement.

Learning Objectives:

Upon completion of this course participants will be able to:

  • Describe the purpose of a service contract and its role within state procurement
  • Distinguish key differences between service contracts and contracts for commodities
  • List elements to be included in service contract specifications and statements of work.
  • Identify common challenges and potential solutions related to the use of service contracts.

Please contact [email protected] for troubleshooting or any questions pertaining to the course.

Online Classes

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